Terms & Conditions

Terms & Conditions

Shipping Information

All orders are shipped via Australia Post with tracking. Small items may be sent as a letter with tracking.

Once you have placed an order and payment has been received, your order will go into a queue to be packed in sequence. In most cases, your order will be despatched within 1 to 2 business days. During peak season (October – January) please allow 2 extra days for despatch.

An email will be sent with tracking details once order has been despatched. Please allow 5 – 10 business days for deliveries outside Western Australia.

Weekends, Public Holidays, Peak Season demand may result in extended delivery times.

Please note that not all payment methods are instant. Payments by bank deposit, some payPal payments, will not be despatched until payment has been cleared into our bank account.

Local Pickup – Please select local pickup at checkout so you are not charged postage. Payment must be paid by one of our payment options when order is placed.  Your order confirmation ID is required when you pick up your order. Please wait until a confirmation email has been sent to you saying that your order is ready for collection. On a normal day orders should be ready for collection within 24 hours after payment has been received.

Due to our hygiene & quality control there are some items that are ineligible for return. These include fragrances, wax, dye blocks, liquid dyes & candle making kits.

All items are to be returned in original packaging where possible, in original condition suitable for resale with tracking. Buyer pays return postage.

Returns for ‘change of mind’ Claims must be lodged within 5 business days of receiving your order. To be eligible for a return or refund the item must be unused and in new condition. Original postage cost is not refundable and buyer pays return postage. For change of mind claims a 20% re-stocking fee will apply to enable us to process your claim, perform quality control checks and return the items back into stock and adjust our inventory online.

Damages: Claims relating to damaged or missing goods must be lodged within 5 business days of receipt of goods. All items are packed carefully and in the rare event an item arrives damaged please fill in the ‘contact us’ form stating the damage and email us photos of the damaged goods & packaging to info@smeltcandlecreations.com.au including your order number on both forms of contact. One of our team members will contact you within 2 business days about the provisional outcome of your claim.

Payment Methods

Bank Deposit – Bank details will be shown at checkout. Cleared funds can take 1-3 days to clear and orders will be processed once payment has cleared into our bank account.

Credit Card – We except Mastercard and Visa. Orders will be processed once payment has been processed.

PayPal – Select this option at checkout and access your PayPal account through our website. This way your payment is processed immediately.

Afterpay – Buy now pay later.   Orders will be processed once payment has been processed.

Local pick up – Payment must be made from one of the above options prior to order being processed.

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