Returns & Damages

 

PRODUCT RETURNS & DAMAGES

Due to our hygiene & quality control there are some items that are ineligible for return. These include fragrances, wax, dye blocks, liquid dyes & candle making kits. Silicone and acrylic candle moulds.

All items are to be returned in original packaging where possible, in original condition suitable for resale with tracking. Buyer pays return postage.

Returns for ‘change of mind’ Claims must be lodged within 5 business days of receiving your order. To be eligible for a return or refund the item must be unused and in new condition. Original postage cost is not refundable and buyer pays return postage. For change of mind claims a 20% re-stocking fee will apply to enable us to process your claim, perform quality control checks and return the items back into stock and adjust our inventory online and in store

Damages: Claims relating to damaged or missing goods must be lodged within 5 business days of receipt of goods. All items are packed carefully and in the rare event an item arrives damaged please fill in the ‘contact us’ form stating the damage and email us photos of the damaged goods & packaging to info@smeltcandlecreations.com.au including your order number on both forms of contact. One of our team members will contact you within 2 business days about the provisional outcome of your claim.